Shipping of magnum and larger bottles and glasses outside Germany

For safe shipping magnum bottles and larger formats have to be packed and shipped separately from regular bottles. The same applies to glasses and decanters including Zaltos, which we can not ship to countries outside Europe and will remove from your order.
As our shop is not able to calculate the shipping restrictions and costs of mixed orders correctly, please always order regular bottles, magnum bottles, larger formats and glasses separately. We might have to adjust your order manually and charge additional shipping costs otherwise.
Please order large format bottles with 3l and up individually, meaning a separate order for every bottle. You can order up to 3 magnum bottles at a time as long as all bottles have the same format, either short (Burgundy, Bordeaux, Sparkling) or long (Riesling).

Customers within the EU

We will ship your order to almost any country within the European Union. Our online shop will try to detect your browser's country of origin (or ask for your input) to calculate the correct sales tax (VAT) for the country of destination. Due to the different tax rates across EU countries, prices displayed in our online shop may change when the country of destination is changed, e.g. when logging in or during checkout.
Within the European Union, we deliver to business customers with a valid EU tax ID / VAT number as tax-free intracommunity shipment without charging German VAT. Declaration and payment of local taxes and duties in the country of destination is the recipient's sole responsibility.

Export outside the EU - Taxes and Customs Duties

We deliver your order tax-free (without charging German sales tax) to a number of countries outside the European Union, currently Norway, Switzerland, Liechtenstein, United Kingdom and Iceland as well as Hong Kong, Singapore, Taiwan, Japan and South Korea. In case your country outside the EU is not listed, please feel free to contact us and we will look into the possibility of shipping there as well. Shipping to the US and Canada however is not possible.

Depending on the country of destination and order volume/value you might incur additional fees, sales and excise taxes as well as customs duties which are the recipient's responsibility - please refer to your local customs authorities for applicable taxes, fees and customs duties as well as import allowances and restrictions/limitations. All required customs documents will be included in the shipment, customs declaration will be handled by our shipping partner (DHL, UPS or FedEx depending in the country of destination) for you. You will receive an invoice for the payment required to clear customs. All duties and fees are at the expense of the buyer.

We will also refund the German VAT if you export the wines yourself (i.e. to Switzerland or at the airport) minus a 10 € processing fee per case. Please make sure to enter your home address outside the EU as invoice address, have customs confirm the export of the goods by stamping our invoice and return the original stamped invoice document to us by regular mail (unfortunately a scan/photo by e-mail is not sufficient). You have to export the wines within 3 months from the date of purchase (as dated on our invoice, usually identical with the date of shipping), after this period a tax refund is no longer permitted. We will refund the VAT paid using the originally used method of payment if possible, please provide an alternate bank account otherwise.

Availability, Delivery Time

All items with a green buy now button are in stock and will be delivered within 1-3 business days within Germany, 2-7 business days within Europe and 1-2 weeks worldwide.
Low stock is signalled by a yellow buy now button together with the exact amount available of the item. Items with a blue buy now button are not available yet (e.g. subscription wines). They may be pre-ordered at the delivery time stated.

Packaging, Damage during Transport

We use packaging material certified for glass bottles to protect your order as good as possible. In the rare case of damage we will replace any damaged goods and align any necessary paperwork directly with the shipping company. Please document the damage to your parcel immediately (i.e. by taking photos) and contact us to either refund or replace the damaged wines.