Shipping of magnum and larger bottles and glasses outside Germany

For safe shipping magnum bottles and larger formats have to be packed and shipped separately from regular bottles. The same applies to glasses and decanters including Zaltos, which we can not ship to countries outside Europe and will remove from your order.
As our shop is not able to calculate the shipping restrictions and costs of mixed orders correctly, please always order regular bottles, magnum bottles, larger formats and glasses separately. We might have to adjust your order manually and charge additional shipping costs otherwise.
Please order large format bottles with 3l and up individually, meaning a separate order for every bottle. You can order up to 3 magnum bottles at a time as long as all bottles have the same format, either short (Burgundy, Bordeaux, Sparkling) or long (Riesling).

^*5 Consumers in Sweden

In a fundamental ruling against Systembolaget on July 7, 2023 the Swedish Supreme Court has not only confirmed that online orders of alcohol to Swedish customers are generally permitted but also that they constitute a private importation and are therefore not subject to Swedish alcohol tax when shipped from another EU country for personal consumption. Customers in Sweden therefore no longer need to declare or pay alcohol taxes for orders in our online shop! {*Deliveries to Sweden are subject to additional national excise duties on alcohol which have to be declared and paid by the recipient before shipping of the order. Detailed information on these alcohol taxes is available during checkout, we will send you all necessary information and instruction how to declare them by e-mail after you have placed your order.*}

^*6 Consumers within the EU

For orders to other EU countries with national excise duties on alcohol like Denmark, France, Belgium and the Netherlands, consumers (private customers) have to organize shipping themselves due to EU tax laws. To get a quotation for your individual shipping costs, log into or create an account with your delivery address and click on the link to Packlink.com in the big green info box at the top of your shopping cart - we can not quote shipping costs by e-mail since they depend on to many variables and fluctuate. After you have placed your order, we will provide all necessary information to organize shipping by e-mail - it is quite easy and only takes a few minutes! As this constitutes a pickup at our facility in Germany, we will charge German VAT of 19% during checkout and as a private import your order is usually not subject to local excise taxes on alcohol - it is however the recipient's sole responsibility to verify if any import limitations or taxes apply in the country of destination.

Business customers within the EU

Within the European Union, we deliver to business customers with a valid EU tax ID / VAT number as tax-free intracommunity shipment without charging German VAT. Declaration and payment of local taxes and duties in the country of destination is the recipient's sole responsibility.

^*7 Export outside the EU - Taxes and Customs Duties

We deliver your order tax-free to a number of countries outside the European Union, currently Norway, Switzerland, Liechtenstein, United Kingdom and Iceland as well as Hong Kong, Singapore, Taiwan, Japan and South Korea. In case your country outside the EU is not listed, please feel free to contact us and we will look into it.
Depending on country of destination and order volume/value you might incur additional fees, sales and excise taxes as well as customs duties which are the recipient's responsibility. All required customs documents will be included in the shipment, customs declaration will be handled by our shipping partner (DHL, UPS or FedEx depending in the country of destination) for you. You will receive an invoice for the payment required to clear customs. All duties and fees are at the expense of the buyer.
We will also refund the German VAT if you export the wines yourself within 3 months of purchase (i.e. to Switzerland or at the airport) minus a 10 € processing fee per case. Please make sure to enter your home address outside the EU as invoice address, have customs confirm the export of the goods by stamping our invoice and return the original stamped invoice document to us by regular mail (unfortunately a scan/photo by e-mail is not sufficient). We will refund the VAT paid using the originally used method of payment if possible, please provide an alternate bank account otherwise.

Availability, Delivery Time

All items with a green buy now button are in stock and will be delivered within 1-3 business days within Germany, 2-7 business days within Europe and 1-2 weeks worldwide.
Low stock is signalled by a yellow buy now button together with the exact amount available of the item. Items with a blue buy now button are not available yet (e.g. subscription wines). They may be pre-ordered at the delivery time stated.

Packaging, Damage during Transport

We use packaging material certified for glass bottles to protect your order as good as possible. In the rare case of damage we will replace any damaged goods and align any necessary paperwork directly with the shipping company. Please document the damage to your parcel immediately (i.e. by taking photos) and contact us to either refund or replace the damaged wines.