Payment

1
2
Pay-in-advance
3
Invoice3
There are absolutely no payment related fees charged in our online shop. PayPal, the issuer of your credit card or your bank might however charge additional fees independently. 1 Available on Apple devices only. 2 Only available within the EU. 3 Upon approval for returning customers, restaurants and resellers.

Shipping

Shipping Costs outside Germany

We ship to selected countries in Europe (within and outside the European Union) and Asia as listed below. In case your country is not listed or you're planning a larger order, please contact us for an individual offer.
Europe 1
from
9 €
per box of 18 btls. to Austria, Luxembourg
to business customers with a valid EU tax ID in Belgium, Netherlands
Europe 2
from
18 €
per box of 18 btls. to Sweden**, Denmark**, Czech Republic, Croatia
to business customers in France, Finland, Poland, Slovenia, Slowakia
depending on shipping weight to Switzerland, Liechtenstein, Norway, Iceland (export, see below)
Europe 3
from
22 €
per box of 18 btls. to Italy, Spain, Portugal, Greece, Romania, Northern Ireland
to business customers in Ireland, Hungary, Bulgaria, Estonia, Lithuania, Latvia
depending on shipping weight to the United Kingdom (export, see below)
Asia
from
59 €
depending on shipping weight to
Hong Kong, Singapore, Taiwan, Japan, South Korea (export, see below)
North America
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Unfortunately shipping to the United States and Canada is not possible due to the complicated regulations for shipping into and across the country.
Since carriers and shipping costs vary depending on region/country of destination and shipping weight, please use the shipping calculator below for an exact quote - your shopping cart needs to contain items for this calculation.
Please fill your shopping basket first to use the shipping cost calculator.

Shipping Costs within Germany

* Free shipping for orders over 100 € to end customers within Germany.
Otherwise shipping cost as below, incl. VAT per package of up to 18 bottles (0.75l). For large orders or special formats like magnum bottles we may have to use a different delivery service than selected by you during checkout.
6 €*
Max. 20 kg, ca. 12 bottles. Delivery during regular business hours monday through saturday or pick-up at the postal office or DHL Packstation.
6 €*
Delivery during regular business hours monday through friday. Multiple delivery attempts or pickup at the UPS store. Recommended for business addresses!
12 €
Guaranteed delivery on the following business day for orders placed before 3 pm. No deliveries on Saturday.
12 €
Individual delivery within most of Munich. Free of charge for orders of 200 € and more. Please tell us your desired delivery date and time in the comments fields of your order.
Self pick-up in our store in Munich, Germany, Neumarkter Str. 55. You will be notified by e-mail as soon as your order is ready for pick-up. Only available when an invoice or delivery address in Germany has been provided!
High volume orders (e.g. for restaurants and resellers) will be delivered by our freight forwarding partners in the original cardboard packaging on pallet.
42 € up to 180 btl. on disposable half pallet
74 € up to 600 btl. on reusable (Euro) pallet

Packaging, Damage during Transport

We use packaging material certified for glass bottles to protect your order as good as possible. In the rare case of damage we will replace any damaged goods and align any necessary paperwork directly with the shipping company. Please document the damage to your parcel immediately (i.e. by taking photos) and contact us to either refund or replace the damaged wines.

Availability, Delivery Time

All items with a green buy now button are in stock and will be delivered within 1-3 business days within Germany, 2-7 business days within Europe and 1-2 weeks worldwide.
Low stock is signalled by a yellow buy now button together with the exact amount available of the item. Items with a blue buy now button are not available yet (e.g. subscription wines). They may be pre-ordered at the delivery time stated.

**Consumers within the EU

We deliver to consumers in Germany, Austria and a number of other countries within the European Union - please refer to above overview for the specific countries. According to EU tax regulations you will be charged the individual VAT tax rate for the country of destination during checkout. Deliveries to Sweden and Denmark are subject to additional national excise duties on alcohol which have to be declared and paid by the recipient before shipping of the order. Detailed information on these alcohol taxes and how to declare them is available during checkout. Deliveries to other EU countries with national excise duties on alcohol like Belgium and the Netherlands are only possible to business customers with a valid VAT number.

Business customers within the EU

Within the European Union, we deliver to business customers with a valid EU tax ID / VAT number as tax-free intracommunity shipment without charging German VAT. Declaration and payment of local taxes and duties in the country of destination is the recipient's sole responsibility.

Export outside the EU - Taxes and Customs Duties

We deliver your order tax-free to a number of countries outside the European Union, currently Norway, Switzerland, Liechtenstein, United Kingdom and Iceland as well as Hong Kong, Singapore, Taiwan, Japan and South Korea. In case your country outside the EU is not listed, please feel free to contact us and we will look into it.
Depending on country of destination and order volume/value you might incur additional fees, sales and excise taxes as well as customs duties which are the recipient's responsibility. All required customs documents will be included in the shipment, customs declaration will be handled by DHL or the local postal organsiation for you. You will receive an invoice for the payment required to clear customs.
We will also refund the German VAT if you export your purchase yourself (i.e. to Switzerland or at the airport) minus a 10 € processing fee per case. Please have customs confirm the export of the goods by stamping our invoice accordingly and return the original stamped invoice document to us by regular mail (unfortunately a scan/photo by e-mail is not sufficient). We will refund the VAT paid using the originally used method of payment if possible, please provide an alternate bank account otherwise.