Shipping Costs outside GermanyWe ship to selected countries in Europe (within and outside the European Union) and Asia as listed below. In case your country is not listed or you're planning a larger order, please contact us for an individual offer.
to business customers with a valid EU tax ID in Belgium, Netherlands
to business customers in France, Finland, Poland, Slovenia, Slowakia
depending on shipping weight to Switzerland, Liechtenstein, Norway, Iceland (export, see below)
to business customers in Ireland, Hungary, Bulgaria, Estonia, Lithuania, Latvia
depending on shipping weight to the United Kingdom (export, see below)
Hong Kong, Singapore, Taiwan, Japan, South Korea (export, see below)
Shipping Costs within Germany
Otherwise shipping cost as below, incl. VAT per package of up to 18 bottles (0.75l). For large orders or special formats like magnum bottles we may have to use a different delivery service than selected by you during checkout.
74 € up to 600 btl. on reusable (Euro) pallet
Packaging, Damage during TransportWe use packaging material certified for glass bottles to protect your order as good as possible. In the rare case of damage we will replace any damaged goods and align any necessary paperwork directly with the shipping company. Please document the damage to your parcel immediately (i.e. by taking photos) and contact us to either refund or replace the damaged wines.
Availability, Delivery TimeAll items with a green buy now button are in stock and will be delivered within 1-3 business days within Germany, 2-7 business days within Europe and 1-2 weeks worldwide.
Low stock is signalled by a yellow buy now button together with the exact amount available of the item. Items with a blue buy now button are not available yet (e.g. subscription wines). They may be pre-ordered at the delivery time stated.
**Consumers within the EUWe deliver to consumers in Germany, Austria and a number of other countries within the European Union - please refer to above overview for the specific countries.
Business customers withtin the EUWithin the European Union, we deliver to business customers with a valid EU tax ID / VAT number as tax-free intracommunity shipment without charging German VAT. Declaration and payment of local taxes and duties in the country of destination is the recipient's sole responsibility.
Export outside the EU - Taxes and Customs DutiesWe deliver your order tax-free to a number of countries outside the European Union, currently Norway, Switzerland, Liechtenstein, United Kingdom and Iceland as well as Hong Kong, Singapore, Taiwan, Japan and South Korea. In case your country outside the EU is not listed, please feel free to contact us and we will look into it.
Depending on country of destination and order volume/value you might incur additional fees, sales and excise taxes as well as customs duties which are the recipient's responsibility. All required customs documents will be included in the shipment, customs declaration will be handled by DHL or the local postal organsiation for you. You will receive an invoice for the payment required to clear customs.
We will also refund the German VAT if you export your purchase yourself (i.e. to Switzerland or at the airport) minus a 10 € processing fee per case. Please have customs confirm the export of the goods by stamping our invoice accordingly and return the original stamped invoice document to us by regular mail (unfortunately a scan/photo by e-mail is not sufficient). We will refund the VAT paid using the originally used method of payment if possible, please provide an alternate bank account otherwise.